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Privacy policy
We will always keep your data safe and secure. Read below to know why we need it and how we use it.
- It’s all about you. We will only use your data to improve your experience.
- Guard`s up. We’ll protect your data like it’s our own.
- Straight language.We’ll always talk your language and protect you – no confusion, no surprises.
- No Spam. It’s your decision if you want to hear from us.
- Basics. Your information if not needed, will be deleted by request.
Protecting Your Privacy
PRISMA is a brand of MODUS VIVENDI Private Company, hence the latter acts as the legal representative of PRISMA.
MODUS VIVENDI Private Company is 100% committed to protecting the privacy and security of our customers and site visitors. The MODUS VIVENDI team members are customers themselves, so we totally appreciate and respect how important privacy is.
If you have any questions about how we Protect Your Privacy, drop us a line at dataprotection@prisma-mv.com
For all our services, the data controller — the company that’s responsible for your privacy— is MODUS VIVENDI Private Company.
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the PRISMA website or other PRISMA services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use PRISMA.
How we use your information
We use your information in a number of different ways and what we do, depends on the information. The list below set this out in detail, showing what we do, and why we do it.
- a) Name & Contact Information
We use this information
- To deliver your purchases to you – We’ve got to do this to perform our contract with you (it’s a bit hard to send you order if we don’t use your name and contact details!)
- For service messages by e-mail, such as order updates – We’ve got to do this to perform our contract with you (so you can tell when your order is coming)
- For newsletter or post mail, about our new products and services – To keep you up to date. We only send this with your permission!
- For fraud prevention and detection – To prevent and detect fraud against either you or PRISMA – unfortunate, but absolutely essential
- PRISMA advertisements as you browse the web – So you can see our latest products and deals.
- To find out what you, and other customers, like – To ensure we are giving you what you want, and to stay ahead of the competition
- b) Date Of Birth Information
We use this information to prevent and detect fraud against either you or PRISMA – unfortunate, but absolutely essential.
- c) Payment Information
We use this information to
- Receive payments and give refunds – We’ve got to do this to perform our contract with you.
- Prevent and detect fraud against either you or PRISMA – unfortunate, but absolutely essential.
Worry not! We don’t keep your card’s security/CVV Code at all.
- d) Contact History
Contact history refers to what you’ve said to us — for example via e-mail, or on social media. We use this information to
- Provide customer service and support – We’ve got to do this to perform our contract with you, after all, you expect the best service from us.
- Train our staff – So that, when you contact us, you get the best possible customer service.
- e) Purchase History, Wishlist & Shopping Bag Items
This section refers to what you’ve already bought and what you’ve stored in your bag or wishlist for another time. We use this information to
- Sell our products – We’ve got to do this to perform our contract with you.
- Provide customer service and support, and handle returns – We’ve got to do this to perform our contract with you.
- Find out what you, and other customers, like.
- Ensure we are giving you what you want, and to stay ahead of the competition.
- f) Device Type & IP Address Information
Information you give us when you browse our site, including your IP address and device type, as well as how you use our website. We use this information
- To improve our website and set default options for you (e.g. Currency) and to give you the best possible shopping experience.
- To prevent and detect fraud against either you or Prisma – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data.
- g) Survey Results, Competitions & Promotions
We use this information to run the survey, competition or promotion – We’ve got to do this to perform our contract with you.
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We also share this information with third parties.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential to do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
Marketing messages
If you have said we can, we’ll send you marketing messages by email, to keep you aware of what we’re up to and to help you see and find our products.
You can stop receiving marketing messages from us at any time by following the steps below:
- Through your Account Settings
- By clicking on the ‘unsubscribe’ link in any email that you have received from us.
- By contacting our Customer Care Department
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates).
Online Advertisements for PRISMA
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products. Like many companies, we target PRISMA banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service. The banners and ads you see will be based on information we hold about you, or your previous use of PRISMA (for example, your PRISMA search history, and the content you read on PRISMA) or on PRISMA banners or ads you have previously clicked on.
Important Note:
- PRISMA cannot exclude anybody from our ads, as we cannot target someone on a personal level.
- The user can declare his personal preferences on his google account and he/she can also choose what he/she wants to see and what he/she does not.
What we recommend:
- Follow the below instructions to update your advertising profile with Google:
- Go to the settings page on your google account and set up your advertising profile preferences.
- If you don’t know how to get there you can click on the following link and login with your google account. https://www.google.com/settings/ads/anonymous
- You can also find more information on the Google support page
- If you do not have a google account then it is most likely that your browser’s settings has kept some cookies.
- In this case, you have to go to your browser’s settings and clear the cookies.
Countries Information outside the EU
The USA is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
Keeping Your Information
We will keep your information for as long as you have your account, or as long as is needed to be able to provide services to you, or (in the case of any contact you may have with our Customer Care team) for as long as it’s necessary to provide support-related reporting and trend analysis only.
If necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your Rights
You have many rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this page you are reading right now!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we keep about you (although you can probably do most of this through My Account)
- The right to request for data deletion, or stop processing or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can do that through My Account, and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
Cookies
We use cookies on our website. For more information on cookies, please see our cookie notice
Our site uses cookies to keep track of your shopping bag. We use cookies to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site.
How to Contact Us
We always want to hear from our customers (especially if you feel we’ve let you down or we could do better).
If you:
- Have any questions or feedback about this notice
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact our privacy team by dropping us a line at dataprotection@prisma-mv.com or at customercare@prisma-mv.com.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.