PRISMA - Human Uniform Made in Greece


  • I still haven’t received my package. Why?

    Due to current situation, sometimes there are small delays in delivery times and dates and we kindly ask you to be patient since there are tremendous amount of parcels that are in need to be managed daily. Therefore, delays are going to be happened. Contact with your Local Carrier so they will be able to …

  • I am not available when my order arrives. What happens?

    All parcels in order to be delivered need a signature from the recipient. So if you are not available, the carrier agent will try to deliver the package the next day, or they’ll leave a note on how you can collect the package. Some courier companies may choose DAP (Delivered At Place) service, that is the …

  • Can my parcel be redirected to a different address?

    For your security we aren’t able to change the shipping address your package is being ship to. If you’re not available when the driver attempts to deliver the package, our carrier will leave a note advising how to arrange a redelivery or where you can pick up your package.

  • What’s the delivery time for my order?

    Delivery times may vary depending on your destination country. A guide to shipping times by destination can be found in this table.

  • Are there any additional customs duties or taxes chargeable on my order?

    Some orders delivered outside the European Union may be subject to customs duties or other taxes. These are charged by your national customs authorities when your order arrives in your country and they vary from country to country. Orders delivered within the European Union are free of duty and taxes. Should the order be dispatched …

  • What shipping methods do you offer?

    Orders are shipped only using Courier Services, the Registered Post Office delivery is not available. We cooperate with UPS, FedEx, DHL and TNT. We make sure that your order will be shipped the safest and prompt way, depending on the destination country.

  • What are the charges for shipping?

    Delivery charges and Free Shipping, are calculated on a per-order value basis and the delivery destination. Shipping cost will be shown at the checkout page after both the delivery destination and service option have been selected. A guide to shipping cost by destination country can be found in this table.

  • Do you deliver to PO BOX addresses?

    We cannot deliver to PO BOX addresses since courier companies are not able to deliver packages to PO BOX. We can, also, deliver to your residential address or at your work place. If you choose to have your package delivered at work, please make sure that someone will be available to take receipt of the …

  • How soon will my order be shipped?

    After your order is received we generally require 1 to 3 working days for processing and shipping. Occasionally, a delay may be caused by the production process. We do not ship or deliver packages on Saturday or Sunday. Weekend orders (including Friday evening) will be processed on Monday.

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