Since your order has been partially or fully refunded, it takes up to 2-3 labor days for the amount to be appeared to your bank account. It depends on your Card Issuer and your bank’s procedures.
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I got an e-mail that my order has been refunded but I haven’t got my money yet. What should I do?
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I got a refund after my order is placed. Why?
If you have received a refund after the order has been placed successfully, that means an item was out of stock and the amount of this item has been refunded. In order to check which item was out of stock you can check your mailbox or you can just login in to your account, click …
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Can I return an item for an exchange?
Unfortunately, we are not able to offer exchanges to returned items. All the items that are returning back, they will be refunded once they arrived and inspected from our warehouse. If you still wish a different size or color, you can always proceed and place a new order. For more information, you can visit our …
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Once you receive my return how will I been informed?
As soon as we receive your parcel we will first inspect the good(s) that you have returned and then you will receive an e-mail with the approval and the refund of the purchased item(s). Notice, that postal costs will be refunded only in case of faulty items. You can, also, login to your account here, …
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Where should I ship my return?
The shipping address that you have to ship the returned package depends on where you are located. In order to request a return, please login to your account, click on the order’s number where the item is that you want to return and click on “Request a Refund”.
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Is the return free of charge?
The return package is at your own cost and no Return Label is provided.
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How can I return an item(s)?
In order to return your goods, you have to follow the steps below; Login in to your account at the top right corner. Click to “Orders”. Click on Orders’ Number (which include the item(s) that you want to return). Then, click on “Request a Refund”. Select the item(s) that you wish to return, choose the …
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Can I replace an item that I received?
Unfortunately, no replacements are being made. You can return it back and as soon as we receive the item(s), we proceed with the refund.
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Can I return a product if I change my mind?
If you are not satisfied with the goods delivered, or you changed your mind, you have to decide within ten days of receipt of the goods if you want to return the item(s).
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